Introduction

At Relic Glow, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy explains our procedures for returns and refunds.

Eligibility for Refunds

  1. Damaged Products: If you receive a damaged product, you are eligible for a refund or replacement.
  2. Incorrect Orders: If we send you the wrong product, we will correct the error by providing a replacement or refund.

Return Process

  1. Contact Customer Service:
    • Email us at info@relicglow.com or contact us on WhatsApp +1 (234) 279-7057 within 3 days of receiving your product.
    • Include your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.
  2. Approval and Instructions:
    • Our team will review your request and, if approved, provide you with instructions for returning the product.
  3. Return the Product:
    • Carefully package the item to prevent further damage during return shipping.
    • Use the return shipping label provided by our customer service team.

Refund Process

  1. Inspection:
    • Once we receive your returned item, we will inspect it to verify the issue.
    • We will notify you of the status of your refund after the inspection.
  2. Refund Approval:
    • If your return is approved, we will initiate a refund to your original method of payment.
    • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Conditions for Refunds

  • Original Packaging: The product must be returned in its original packaging.
  • Unused Condition: The item must be unused and in the same condition that you received it, unless it was damaged upon arrival.

Non-Refundable Items

  • Sale Items: Only regular-priced items may be refunded; sale items cannot be refunded.
  • Gift Cards: Gift cards are non-refundable.

Shipping Costs

  • Responsibility: Shipping costs for returning the item are the responsibility of the customer, unless the product was damaged or incorrect.
  • Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@relicglow.com.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: info@relicglow.com
Phone/WhatsApp: +1 (234) 279 7057

Last Changes in Policy Date: 27 June 2024